14222 S1/Forum Business
    26-Jul-91  16:16:02
Sb: #14192-PORTFOLIO & ATARI SUPORT
Fm: DAVID CAGLE 75300,1267
To: MARC H SEIDLER 74270,2104

TO: Marc H. Seidler FR: Don Thomas, Atari DA: July 25, 1991

RE: Portfolio problem

-----------------------------------------------------------Marc,

I like to monitor the messages that get posted on CompuServe and every once in
a while I'll put in my two cents when the mood strikes me.

I regret you have been having problems with the Portfolio. I have seen a half
dozen examples of a failed keyboard, but each time it has ultimately been
resolved with a proper cold boot. Many people misinterpret the procedure
required to perform a cold boot. A cold boot should be done in the battery
compartment. While unplugged and batteries removed, press in on the metal
plate found in a long, narrow notch. The plate should be gently pressed until
it meets with resistance and held in for about 10 seconds. If the copyright
screen, followed by the request for a keyboard language does not appear after
replacing the batteries, the cold boot was not successful. The metal plate is
hinged at the point closest to you and should be pressed in with a
paperclip... not a ball point pen.

I suggest that you try the cold boot once more and immediately run UPDATE.COM
afterwards. Ammending UPDATE.COM to an AUTOEXEC.BAT file is a good way to get
it to run automatically for you.

There's a good chance that you will find your Portfolio is fine and simply
needed refreshing after having sat around on your shelf for a while. It
expects interaction from time to time. All functions are not active when shut
off and it anticipates it can do some internal maintenance the next time it is
turned on. If left unattended for a while, you may simply need to perform the
cold boot just to bring things back up to speed. Of course your files will be
safe as long as you wisely use your memory cards.






14814 S1/Forum Business
    11-Aug-91  16:15:09
Sb: #14779-Dead Portfolio
Fm: DON THOMAS 75300,1267
To: P CRAIG DAVIS 76304,2066 (X)

There is ONLY 1 way to perform a cold boot on the Portfolio. I like to look at
it as a long trip in your car. If your traveling and get lost, hold the
ALT/CNTL keys and press DEL. This takes you back to the last intersection you
made a turn to see if you know where you are. If you're still lost, then press
in on the RESET button on the bottom of the Portfolio. This takes you back to
the last town you passed through.

If you still experience problems, then a cold boot is required (the other two
are warm boots). A cold boot takes you all the way back to the beginning of
your trip.

A cold boot is performed by depriving the Portfolio of ALL power (batteries
and AC). In the battery compartment, there are three notches. The leftmost
notch (holding the Portfolio label-side-up) has the battery ribbon coming out
of it. The rightmost notch has a metal plate. In some lighting, the metal
plate may appear as a fine wire, but it is a solid metal plate.

A paperclip should be pressed in so the bottomost part of the metal plate
bends gently back into the machine. The plate should be held in for ten
seconds. With no memory card installed, the cold boot is verified by powering
up the Portfolio and seeing if the copyright screen appears. Press RETURN and
the request to designate ENGLISH should appear. If so, the cold boot was
successful. If not, try again. Immediately following a cold boot (or warm
boot), UPDATE.COM should be run. UPDATE.COM is a no-brainer if it is part of
an AUTOEXEC.BAT file.

I hope this helps. BTW don't replace the batteries if they're not up to speed.
They'll likely just take you back to never-never land even if you use an AC.



